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Keywords: user understanding
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Journal Articles
Publisher: ASME
Article Type: Research Papers
J. Mech. Des. March 2023, 145(3): 031403.
Paper No: MD-22-1331
Published Online: January 9, 2023
... user interactions. Accordingly, the degree to which empathy occurs and enhances user understanding remains unclear. To narrow this gap, a study was performed exploring the use of video-based facial expression analysis during user interviews, as a means to capture empathy related to understanding...