... and across projects, specifically the transfer of service knowledge in the case of complex machinery. The strategies used for knowledge transfer were analysed and compared with the expected transfer mechanisms, similarities and differences were investigated and are described. A family of four identical rigs...

... 24 07 2009 This paper focuses upon understanding the characteristics of engineering changes, in particular changes that emerge during the service phase of complex products, and on how these changes can be related to the product development process. For this purpose, a set...

... 30 06 2008 Due to environmental focuses and pursuit for better economic performance, service and product-service systems are gaining interest. While there exist a variety of product design methodologies, there is no design methodology for service. This paper proposes a design...